FAQ

Our pricing is based on many factors including the size and condition of the home.

Payment is required at the time of service. We require a credit card on file for all services and a 50% deposit for first time or one time cleanings.

Our team members are carefully selected through an extensive hiring process. Every team member undergoes our Perfect Maintenance Training Program and adheres to our customer first philosophy. Rise and Shine performs criminal background checks on all of our team members. We are licensed, bonded, and insured.

We make every effort to send the same Cleaning Technician each visit so you get to know each other. However, sometimes due to illness, vacations, or other reasons beyond our control we may have to substitute another Technician to clean your home.

It is not necessary for you to be home, and the majority of our clients prefer not to be. For your peace of mind, all of our staff are fully insured and bonded.

Rise and Shine offers one of the best compensation packages in the industry.

We are a local, family owend business.

We never require a contract?

Unfortunately, we drive small cars and only have available space for 4 foot step ladders. If there is something on the list that we cannot reach with our equipment, we will not be able to clean. Generally speaking we can clean up to 12 feet. No outside cleaning, AC living space only. We are not equipped or trained to clean outside areas. This includes porches, windows, garages, etc.

Accidents are bound to happen. We hate it when they do and we do our best to prevent them! The following is critical communication regarding our breakage policies: 1. Sometimes breakage occurs when there are “booby traps.” Those are accidents waiting to happen (pictures not hung securely, top heavy items with unstable bases, tippy objects). Each incident is reviewed on a case by case basis. We cannot take responsibility for “booby traps.” Please move unstable breakables to a place we do not clean (we do not clean curios, china cabinets, or clear wet bar shelves). 2. We will pay up to $100 per breakage item, when value is verifiable. Please move expensive figurines or glassware to an area we do not clean, or have us skip the area completely if you do not wish to accept the risk. 3. In some cases, we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within 30 days of discovery.